Terms
1. Goods provided by able install remain the property of able install until full payment has been received by us.
2. We reserve the right to substitute products from our range with another product of equal or greater value without an additional charge to the customer should the original product be unavailable
3. We reserve the right to provide products of a greater size than those shown on our site without an additional charge to the customer should the original product width be unavailable
4. When purchasing a window film D.I.Y. kit the buyer agrees that the product installation quality is determined by their own or their appointed installers ability and able install can not be held responsible for defects or breakages resulting from poor insulation. These include, but are not limited to, bubbling, glass breakage or cracking, damage to surrounding fixtures and fittings, paintwork ,personal injury and financial loss.
5. The despatching of the product will be within the delivery timescale as notified upon successful clearing of payment details. Able install can not be held responsible fro late deliveries due to unforeseen events outside of their control.
6. It is the responsibility of the buyer to ensure that all local planning rules are complied with before installing any products. In general the use of window films and vinyl’s do not fall under planning laws, however there are some areas where historic/heritage rules can apply, it is recommended that landlords be advised of the proposed installation prior to commencement ,again there are generally no restrictions however some landlords may reserve the right to request removal of any product that changes the appearance of the building.
7. Able install does not guarantee that the use of safety/safety products will prevent injury or criminal access. The films when installed professionally do comply with the health and safety regulation 14 and building regulations document N, however self application does not qualify the glass to these regulations. The film is tested to BS 6206/EN 12600 which categorises the performance of the film and from these tests it can be concluded that safety/security film does increase protection against injury but does not necessarily eliminate injury. similarly the performance of safety/security films can increase the time and effort required to break through glass but does not prevent access by determined attackers.
8. When using window films on vehicles it is the law that no tinted film can be applied to the windscreen (except for a thin sun visir strip) or the drivers and front passengers doors. In essence nothing in front of the B post can be treated with tinted films. Able install will accept no responsibility if the police issue a removal instruction and/or able install will not be liable for any accident, personal injury or fatality where tinted window film is used on a vehicle.
9. All our products carry a 12 (twelve) month warranty against cracking, discolouration and delaminating. Please note that the vast majority of problems found with window films are due to installation error and not product failure. We recommend that customers follow our instructions accurately to promote a trouble free product life. This does not affect your statutory rights.
10. We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.
11. By purchasing any product from able install the buyer is acknowledging and accepting these terms and conditions.
Refunds and Exchange Policy
If for any reason you are unhappy with your purchase, you can return it to us in its original unused condition within 14 working days from the date of purchase
For refunds that are not the fault of the company there will be a 20% re-stocking fee
For exchanges a 10% re-stocking fee will be levied
These fees are because all of our film is custom cut to order. In addition to a re-stocking fee the customer is responsible for the shipping charges (delivery an return) expect for in the case of defective or damaged product.
We will issue a refund not later than 14 days after receipt
No refunds or exchanges will be made if the window film has been cut by the customer, if the backing has been peeled off the window film by the customer or it the film is in a less than perfect condition to when it left our warehouse.
Once any part has been used we will not accept the remaining film for return or replacement.
Good returned must be with a copy invoice or delivery note ( as proof of purchase ) and in the original packaging.
We will offer either a refund or exchange for the goods perchased once an inspection of the goods has been made
Please note that refunds processed by us must be made to the same credit or debit card as used during purchase or cheque. Cash refunds cannot be given
If an item is returned for an exchange and then you decide to return the replacement for a refund you must send the original invoice/delivery note back with the item to which you would like to be refunded
To arrange to return goods contact info@ableinstall.com and we will instruct you on our returns process and refunding procedure.
Please follow the steps below to enable us to process your refund efficiently:
Email us giving the reason for the return.
Please include your original order confirmation email, if you do not have the original email please send us a note detailing the reason for the return which should include the order date, your name, contact telephone number and the delivery address.
In the case of a faulty product, please provide a full description of the fault.
Wrap the item securely in its original packaging then send the package via a registered delivery service (so you have proof of delivery) to:-
Able Install Ltd
22 St Michaels Road
Wallington
Surrey
SM6 8QD
